Notwithstanding anything else set out in this ToS, we may in our sole discretion terminate our services to you at any time without cause. In the event that we exercise this right, we will provide you with a refund for any unused services that you have already paid us for.
You may cancel service renewal at any time in the billing portal.
You may request a refund of your payments to us, provided that all of the following conditions are met:
- Service for which you are requesting a refund was ordered 30 or fewer days ago;
- Your account with us is in good standing (i.e. there are no overdue amounts owing) and there have been no violations of this ToS;
- None of your payments to us have been previously or currently are disputed or charged back;
- None of the IP addresses assigned to your VPS are on any blacklist or blocklist, and none of those IP addresses were previously replaced by us due to blacklisting;
- The monthly data transfer usage on your VPS is under 10% of your monthly quota;
- The number of refund requests under this or a different associated account is not exessive or abusive in nature.
When a refund is requested and all the foregoing conditions are met, we will do the following:
- Provide a full refund of payments made towards the account, starting from the time the account was created, with the exception of payments for IP address changes (if any);
- Immediately terminate all services under the account; and
- Immediately and irreversibly delete all data, snapshots and backups associated with the account.
Refunds will only be issued in the original form of payment.
